Project Description

Insurance support

If you have property or contents insurance you should contact your insurance company as soon as possible after the fire. 

  • Ask your insurer for advice on actions you should take 
  • Do not discard or throw away damaged items without first consulting your insurance company 
  • Make a list of items that have been damaged and take photographs if possible 
  • Keep receipts for any emergency repair work 

For assistance with insurance contact the Insurance Council of Australia on 1800 734 621 (24 hour hotline). You can find information on lodging a claim following a disaster here: 

The website additionally provides resources for community members on: 

  • The claims process – key steps 
  • Insurance Embargoes 
  • Removing Debris Following Disaster 
  • Beware the Storm Chaser 
  • Settling an insurance claim 

For further details on insurance advice see Understand Insurance.